Refund and Returns Policy

At Veltranixa, we want you to be completely satisfied with your purchase. If you are not fully happy with your Jewelry Box, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition
Include all original packaging
Be free from damage caused by misuse
Include proof of purchase or order confirmation

Non-Returnable Items

The following items cannot be returned:

Items damaged through improper use
Products showing significant wear after use
Gift cards (if applicable)
Clearance or final sale items (if marked)

Return Process

To begin a return, please contact our customer service team at:

Email: customerservice@veltranixa.site

Please include:

Order number
Your name
Reason for the return
Photos of the item if it is damaged or incorrect

Our support team will provide return instructions after reviewing your request.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photographs of the product and packaging. We will work to provide a replacement or refund whenever appropriate.